False Report Policy
Effective Date: 18 May 2026
1. Purpose
DAISA is built on trust. The accuracy and integrity of guest behaviour records are essential to protecting South African accommodation providers and ensuring fairness for guests.
This False Report Policy outlines the consequences of submitting false, misleading, or unsubstantiated reports on the DAISA platform.
2. What Constitutes a False Report
A false report includes, but is not limited to:
Knowingly submitting inaccurate or fabricated guest behaviour information
Exaggerating or misrepresenting an incident
Submitting a report without a confirmed booking or valid stay
Omitting material facts that would change the nature of the record
Using the reporting system to harass, defame, or retaliate against a guest
Submitting a report as a “warning” without an actual incident
3. Verification Standards
Members are required to:
Link every report to a confirmed booking at their establishment
Provide a specific date of stay
Include a factual, clear description of the behaviour
Submit supporting evidence where reasonably available
Reports that do not meet these minimum standards may be flagged for review or rejected.
4. Consequences of False Reporting
If a member is found to have submitted a false or misleading report:
| Violation Level | Consequence |
|---|---|
| First offence (minor) | Written warning and mandatory retraining on reporting standards |
| Second offence (moderate) | Temporary suspension of reporting privileges (30–90 days) |
| Serious or repeat offence | Permanent removal from the DAISA platform |
| Malicious or defamatory reporting | Immediate permanent ban and possible referral to legal authorities |
Important: Submitting false reports may also expose the member to civil or criminal liability, including defamation claims or legal action by affected guests.
5. Investigation Process
When a report is disputed by a guest or flagged as potentially false:
Notification – The member who submitted the report will be notified and asked to provide supporting evidence
Review – DAISA will review the available information, including the member’s evidence and the guest’s dispute
Determination – A finding will be made based on the balance of probabilities
Outcome – Appropriate consequences will be applied if false reporting is found
Members may appeal a finding by contacting DAISA within 14 days.
6. Protection for Honest Mistakes
DAISA distinguishes between deliberate false reporting and good-faith errors.
If a member makes an honest mistake but corrects it promptly, no penalties will apply
Members are encouraged to update or correct records as soon as they become aware of an error
7. Member Accountability
By joining DAISA, members acknowledge that:
They are solely responsible for the accuracy of the information they submit
False reporting undermines the integrity of the entire platform
DAISA reserves the right to take appropriate action, including account termination, without refund, for false reporting violations
8. Reporting Suspected False Reports
If you suspect another member has submitted a false report, please contact DAISA at admin@daisa.co.za with relevant details.