{"id":2597,"date":"2026-05-18T17:15:43","date_gmt":"2026-05-18T15:15:43","guid":{"rendered":"https:\/\/daisa.co.za\/?page_id=2597"},"modified":"2026-05-18T17:28:29","modified_gmt":"2026-05-18T15:28:29","slug":"false-report-policy","status":"publish","type":"page","link":"https:\/\/daisa.co.za\/?page_id=2597","title":{"rendered":"False Report Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2597\" class=\"elementor elementor-2597\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dadb86 e-flex e-con-boxed e-con e-parent\" data-id=\"9dadb86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d06a4 elementor-widget elementor-widget-text-editor\" data-id=\"38d06a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"\">False Report Policy<\/span><\/h3><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Effective Date:<\/span><\/strong><span class=\"\"> 18 May 2026<\/span><\/p><h4><span class=\"\">1. Purpose<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">DAISA is built on trust. The accuracy and integrity of guest behaviour records are essential to protecting South African accommodation providers and ensuring fairness for guests.<\/span><\/p><p class=\"ds-markdown-paragraph\"><span class=\"\">This False Report Policy outlines the consequences of submitting false, misleading, or unsubstantiated reports on the DAISA platform.<\/span><\/p><hr \/><h4><span class=\"\">2. What Constitutes a False Report<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">A false report includes, but is not limited to:<\/span><\/p><ul><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Knowingly submitting inaccurate or fabricated guest behaviour information<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Exaggerating or misrepresenting an incident<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Submitting a report without a confirmed booking or valid stay<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Omitting material facts that would change the nature of the record<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Using the reporting system to harass, defame, or retaliate against a guest<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Submitting a report as a \u201cwarning\u201d without an actual incident<\/span><\/p><\/li><\/ul><hr \/><h4><span class=\"\">3. Verification Standards<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">Members are required to:<\/span><\/p><ul><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Link every report to a confirmed booking at their establishment<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Provide a specific date of stay<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Include a factual, clear description of the behaviour<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Submit supporting evidence where reasonably available<\/span><\/p><\/li><\/ul><p class=\"ds-markdown-paragraph\"><span class=\"\">Reports that do not meet these minimum standards may be flagged for review or rejected.<\/span><\/p><hr \/><h4><span class=\"\">4. Consequences of False Reporting<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">If a member is found to have submitted a false or misleading report:<\/span><\/p><div class=\"ds-scroll-area ds-scroll-area--show-on-focus-within _1210dd7 c03cafe9\"><div class=\"ds-scroll-area__gutters\"><div class=\"ds-scroll-area__horizontal-gutter\">\u00a0<\/div><div class=\"ds-scroll-area__vertical-gutter\">\u00a0<\/div><\/div><table><thead><tr><th><span class=\"\">Violation Level<\/span><\/th><th><span class=\"\">Consequence<\/span><\/th><\/tr><\/thead><tbody><tr><td><strong><span class=\"\">First offence (minor)<\/span><\/strong><\/td><td><span class=\"\">Written warning and mandatory retraining on reporting standards<\/span><\/td><\/tr><tr><td><strong><span class=\"\">Second offence (moderate)<\/span><\/strong><\/td><td><span class=\"\">Temporary suspension of reporting privileges (30\u201390 days)<\/span><\/td><\/tr><tr><td><strong><span class=\"\">Serious or repeat offence<\/span><\/strong><\/td><td><span class=\"\">Permanent removal from the DAISA platform<\/span><\/td><\/tr><tr><td><strong><span class=\"\">Malicious or defamatory reporting<\/span><\/strong><\/td><td><span class=\"\">Immediate permanent ban and possible referral to legal authorities<\/span><\/td><\/tr><\/tbody><\/table><\/div><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Important:<\/span><\/strong><span class=\"\">\u00a0Submitting false reports may also expose the member to\u00a0<\/span><strong><span class=\"\">civil or criminal liability<\/span><\/strong><span class=\"\">, including defamation claims or legal action by affected guests.<\/span><\/p><hr \/><h4><span class=\"\">5. Investigation Process<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">When a report is disputed by a guest or flagged as potentially false:<\/span><\/p><ol start=\"1\"><li><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Notification<\/span><\/strong><span class=\"\">\u00a0\u2013 The member who submitted the report will be notified and asked to provide supporting evidence<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Review<\/span><\/strong><span class=\"\">\u00a0\u2013 DAISA will review the available information, including the member\u2019s evidence and the guest\u2019s dispute<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Determination<\/span><\/strong><span class=\"\">\u00a0\u2013 A finding will be made based on the balance of probabilities<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Outcome<\/span><\/strong><span class=\"\">\u00a0\u2013 Appropriate consequences will be applied if false reporting is found<\/span><\/p><\/li><\/ol><p class=\"ds-markdown-paragraph\"><span class=\"\">Members may appeal a finding by contacting DAISA within 14 days.<\/span><\/p><hr \/><h4><span class=\"\">6. Protection for Honest Mistakes<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">DAISA distinguishes between\u00a0<\/span><strong><span class=\"\">deliberate false reporting<\/span><\/strong><span class=\"\">\u00a0and\u00a0<\/span><strong><span class=\"\">good-faith errors<\/span><\/strong><span class=\"\">.<\/span><\/p><ul><li><p class=\"ds-markdown-paragraph\"><span class=\"\">If a member makes an honest mistake but corrects it promptly, no penalties will apply<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">Members are encouraged to update or correct records as soon as they become aware of an error<\/span><\/p><\/li><\/ul><hr \/><h4><span class=\"\">7. Member Accountability<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">By joining DAISA, members acknowledge that:<\/span><\/p><ul><li><p class=\"ds-markdown-paragraph\"><span class=\"\">They are solely responsible for the accuracy of the information they submit<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">False reporting undermines the integrity of the entire platform<\/span><\/p><\/li><li><p class=\"ds-markdown-paragraph\"><span class=\"\">DAISA reserves the right to take appropriate action, including account termination, without refund, for false reporting violations<\/span><\/p><\/li><\/ul><hr \/><h4><span class=\"\">8. Reporting Suspected False Reports<\/span><\/h4><p class=\"ds-markdown-paragraph\"><span class=\"\">If you suspect another member has submitted a false report, please contact DAISA at <em><strong><a href=\"mailto:admin@daisa.co.za\">admin@daisa.co.za <\/a><\/strong><\/em><\/span><span class=\"\">with relevant details.<\/span><\/p><hr \/>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>False Report Policy Effective Date: 18 May 2026 1. Purpose DAISA is built on trust. The accuracy and integrity of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"pmpro_default_level":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2597","page","type-page","status-publish","hentry","pmpro-has-access"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/daisa.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2597"}],"version-history":[{"count":13,"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2597\/revisions"}],"predecessor-version":[{"id":2611,"href":"https:\/\/daisa.co.za\/index.php?rest_route=\/wp\/v2\/pages\/2597\/revisions\/2611"}],"wp:attachment":[{"href":"https:\/\/daisa.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}